Customer Discovery That Shapes Strategy
Ask about the last time the problem happened, what they tried, and what it cost them. Avoid pitching. Silence beats leading questions. Your strategy should echo their words, not your internal slogan.
Customer Discovery That Shapes Strategy
A founder realized during two back-to-back interviews that buyers hated complex integrations more than price. They reframed strategy around zero-integration onboarding and closed three pilots within a month. The best strategies start with listening.